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Return to Help Index
My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Our commitment to our customers is to provide the best quality products and service at all times.  

• If you have received defective product, or we have made a mistake in processing your order, please notify our customer service department at 1.800.569.1266 or info@prismpak.com for a return authorization number. Items must be returned to us in new condition, in original packaging within 30 days from the date of invoice. We will replace it or refund 100% of your money within 5 business days of the  receipt of the returned item.
• If you are unhappy with our products for any reason other than defective product / service, you may return the item to us in new condition, and in its original packaging within 30 days from the date of invoice. Please contact customer service at 1.800.569.1266 or info@prismpak.com for a return merchandise authorization.  Shipping will be at your expense and a 20% restocking fee will be incurred.
• We do not accept returns of custom made products unless they were defective, or our staff failed to process your order correctly.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  Our commitment to our customers is to provide the best quality products and service at all times.  

• If you have received defective product, or we have made a mistake in processing your order, please notify our customer service department at 1.800.569.1266 or info@prismpak.com for a return authorization number. Items must be returned to us in new condition, in original packaging within 30 days from the date of invoice. We will replace it or refund 100% of your money within 5 business days of the  receipt of the returned item.
• If you are unhappy with our products for any reason other than defective product / service, you may return the item to us in new condition, and in its original packaging within 30 days from the date of invoice. Please contact customer service at 1.800.569.1266 or info@prismpak.com for a return merchandise authorization.  Shipping will be at your expense and a 20% restocking fee will be incurred.
• We do not accept returns of custom made products unless they were defective, or our staff failed to process your order correctly.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.